<aside> 🛡️

client communication includes any verbal or written communication addressed to a specific person or household as opposed to Public Communication which is addressed separately as Chapter 6.

</aside>

synchronous communication:

The very best way to build relationships, avoid misunderstanding, and engage in meaningful connection is through a synchronized conversation.

Conversations between advisors and their clients may be done in person, on a phone call, or via video conference.

We can document these interactions in a CRM and/or client file.

Synchronized conversations are our preferred method of communication for most situations.

email:

Email is a great tool for setting up meeting times, gathering some generic information, sending file upload links, sending updates and newsletters;

we cannot use unsecured email for:

• account numbers
• statements
• personal and sensitive information
• social security numbers
• trading instructions or cash requests

We keep our systems as secure as possible, but email is a two-way street, there's no way of knowing whether or not your client's account could have been compromised.

Let's assume email is public record, be careful with personal information.